Before Your First Appointment
How do I book My first appointment?
If you're a new client, please start by completing the New Client Intake Form on my website. Once I've received it, I'll email you with a link to book your first appointment, along with my address and everything you need to know before your visit. After your first appointment, you're welcome to book online anytime using your personal booking link.
Is massage therapy covered by my extended health benefits?
Most extended health plans cover treatment by a Registered Massage Therapist (RMT). Every plan is different, so I recommend checking with your insurance provider to confirm your coverage.
Do I need a doctor's referral?
In most cases, no. A referral is generally not required to receive treatment. Some insurance companies may request one for reimbursement, so it's always a good idea to check your individual plan.
Do you offer direct billing?
At this time, I don't offer direct billing. I'll provide you with a receipt after your appointment that you can submit to your insurance provider for reimbursement.
What forms of payment do you accept?
Payment can be made by e-transfer, cash, or credit card. Credit card payments can be made securely through Jane.
What if I need to cancel or reschedule?
Life happens! If you need to cancel or reschedule your appointment, I appreciate as much notice as possible, ideally at least 24 hours. If you're sick or something unexpected comes up, please just let me know as soon as you can. I know emergencies happen, and I always try to be reasonable. Repeated late cancellations or missed appointments without notice may be subject to a cancellation fee.
Is there parking available?
Yes! Free street parking is readily available right outside my home clinic.
What should I expect during my first visit?
I'll meet you at the front door and show you to my treatment room, which is located just inside the entrance. We'll spend a few minutes reviewing your health history, talking about what brought you in, and discussing your goals for treatment. If needed, I'll complete an assessment before we begin your massage. I'll explain everything as we go, and you're always welcome to ask questions or let me know if you have any concerns.
Do you have pets?
Yes! I have one very friendly, well behaved, non shedding Aussiedoodle named Bo. He's always happy to say hello and have a quick visit if you'd like, but he'll also happily give you space if that's your preference. Bo is not in the treatment room during appointments.